Terms and conditions
What you can expect from us and we from you
1. Who provides the service
AUTOSKLO VT, s.r.o., Sídlisko 1. mája 62/29, 093 01 Vranov nad Topľou, IČO 44915446, IČ DPH SK2022902233. Workshop: Budovateľská 1288, 093 01 Vranov nad Topľou.
2. Booking and confirmation
Sending the form on this website is a request, not a binding booking. The slot becomes binding once we confirm it by phone or e-mail — normally within two hours on a working day. Chip repairs need no appointment at all.
3. Prices
Prices on this site and in the calculator are indicative. The binding price is the one we confirm after identifying the exact glass from the VIN. If anything extra shows up during the work, we call you before doing it — we never add unagreed items to the invoice.
4. Warranty
- Bonded seal: we warrant it for as long as you own the vehicle. Any leak or wind noise caused by our work is fixed free of charge.
- Glass: covered by the manufacturer warranty, normally 24 months.
- Resin repair: if the damage spreads despite the repair, we deduct the repair price from a replacement.
- The warranty does not cover new damage from stones, accidents, vandalism or improper handling — for example forcing frozen wipers.
5. Handover and safe drive-away time
On handover you receive an invoice, the glass certificate, a calibration protocol where applicable, and the exact time from which the vehicle is safe to drive. That figure comes from the adhesive data sheet and takes the workshop temperature into account. Driving before it elapses is at your own risk.
6. Insurance claims
If you ask us to settle a claim, you authorise us to communicate with your insurer to the extent the claim requires. Payment by cover note means the insurer pays us directly; you settle only the excess. If the insurer refuses to pay for a reason on your side, the price is payable by you.
7. Cancellation
Cancel or reschedule free of charge by calling us. We only ask that you do it as early as you can — a slot released in the morning is usually taken by someone else the same day.
8. Complaints
Bring the vehicle to the workshop or call us. We assess the complaint on the spot and settle it within 30 days at the latest, usually the same day. As a consumer you may also turn to alternative dispute resolution through the Slovak Trade Inspection.
Effective from January 2026.